Process automation | Bpaas

Business Process as a Service (BPaaS)

Leverage the Digital Documents process automation technology stack, our expertise and our manpower, on an on-demand, per process basis.

Business process

Business Process as a Service

On-demand Process Automation

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Cutting edge at reduced cost: 

Digital Documents BPaaS provides a business with the latest digital tools, technologies, processes and talent to improve its efficiency, service and the customer experience, without the large capital investment traditionally required. By implementing BPaaS, companies can shift to a pay-per-use consumption model and reduce total cost of ownership. 

Move from CAPEX to OPEX

Move away from capital expenditure to operational expenditure. Implementing a new business process in-house requires a lot of capital; e.g. hardware, software, salaries, office space, and other tangible or intangible resources. With Digital Documents BPaaS, you can substitute this hefty outlay for more flexible operational expenses

Cost effective

Quick & Easy Implementation

Digital Documents BPaaS is fast to initiate, you don’t have to spend months – or even years – creating a new internal function, scoping it out, preparing for it, finding the capital to fund it, and hiring the employees to make it happen. There is very little disruption to the business.

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Scalable & Flexible

Digital Documents BPaaS keeps organisations in lockstep with industry best practices and technology advancements. Companies can also easily increase business process services levels during peak periods and bring new services to market faster with BPaaS’s unique operating flexibility and agility.

The Digital Documents Process Automation Stack

Cutting-Edge | On-Demand | Cloud Based

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Example Processes

Employee Onboarding

New hires are first exposed to your organizational culture during onboarding. A tailor-made onboarding experience motivates them from the start to be a positive influence on the business. Inspire new employees with an attractive, digital system that quickly walks them through the necessary first day formalities.

Our HR onboarding software allows you to eliminate the use of paper entirely by offering a fully digital process for new hires. Your new employees can view their onboarding materials, complete and sign necessary forms, and complete important tasks before their start dates.


Expense Approval

No matter how involved your company’s workflow is, you can streamline it by replacing Excel and paper receipts with a fully electronic business process.

Managing expenses using Excel spreadsheets and scanned receipts can be very time-consuming and prone to errors. Digital Documents offers an automated expense reimbursement process that is faster, easier, and reduces mistakes. It includes a built-in audit trail to ensure compliance with company policies and provides robust reporting to give you a clear understanding of how your processes are performing. Digital Documents can give you greater control over your expense management process and provide peace of mind.

Leave Requests

Taking time off is important, and the process of getting approval for it shouldn’t be stressful. Digital Documents offers an automated system that allows employees to track the approval process in real-time and receive notifications and reminders from the system. The system also includes analytics reports to help you evaluate and improve the efficiency and effectiveness of your electronic processes.

Every organization handles time off management differently. An automated process should handle these custom requirements without needing expensive programmers. With Digital Documents BPaasS, it’s easy. There’s nothing to code. We will work with you to design leave request forms and workflows – including custom business rules.


Purchase Orders

Is your organisation still emailing Excel spreadsheets around for purchase order management? Automate your purchasing forms and processes without programming using Digital Documents BPaaS. A streamlined purchase order management system reduces bottlenecks, lets employees respond quickly to customers, and accelerates the speed of your business.

Purchasing is one aspect of the overall procurement management function. With Digital Documents Business Process as a Service you can automate all processes including purchase requisition, supplier management, invoice approvals, and more.


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Security & Confidentiality

Digital Documents is certified to ISO 27001:2013, the internationally recognised standard for best practice in information security management. The organisation is regularly audited by NQA. It provides customers confidence that their confidential documents are managed within processes and procedures that meet best international practice for information security.

In addition, the company operates a quality management system that is
certified to ISO 9001:2015 and is similarly audited by NQA Ireland.

Customers are welcome to visit the processing facility to view the on-site security, document storage areas and meet project team members. Digital Documents is happy to facilitate formal audits from potential customers.

Proven Experience & Track Record

Digital Documents has a 45 year history in document conversion and capture services. Originally producing microfilm document archives for state bodies,  and then in the mid 1990s introducing document scanning services with it’s partner Kodak.

Since then the company has become a leading supplier of services and solutions to both public and private sector organisations in Ireland. Digital Documents process in excess of 1.5 million documents each month from it’s state of the art document processing facility.

Like a Quote?

Use our simple page count calculator to estimate your total project cost.

What our customers say

“We received an excellent service and high-quality output from Digital Documents. I will certainly use their services again in the future and will recommend it to others.”

“High quality, efficient and friendly service, would definitely recommend.”

“The Digital Documents team are an absolute pleasure to work with and are 100% focused on delivering the best service for their clients.”

“Outstanding service from every member of the Digital Documents team we dealt with.”


Why choose us

A proven track record using certified processes and procedures.

Innovative | Efficient | Effective | Compliant

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Digital Documents has a 45-year history providing document conversion and data capture services and solutions.

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Digital Documents operates a certified information security management system ISO 27001:2013 and a certified quality management system ISO 9001:2015.

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Proven Track Record

Digital Documents is trusted by many fortune 500 companies from the life sciences and technology sectors along with many financial institutions, government departments and state agencies.

Related Services

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Scan on Demand

Frequently Asked Questions

What size documents are you able to scan?

Digital Documents can scan any size documents form small items such as tickets and receipts right up to A0 sized drawings and plans.

What formats do you scan to?
We can scan to pretty much any format that you require. We typically provide scanned documents as either PDF, TIFF or JPEG.

For clients looking to have X-Rays scanned we can provide images in industry standard formats such as DICOM and DICONDE.

Where can you collect my documents from?

We offer a nationwide service and can collect documents from anywhere in Ireland.

What types of collection services do you offer?

Collections are carried out by Digital Documents personnel only, using Digital Documents GPS tracked vehicles.

How safe are my documents during transit?

Your documents are always safe with us as our vans are fitted with GPS tracking devices and drivers follow strict security policies and procedures.

Can I arrange a collection for a specific time of day?

Yes, depending on schedule and location, we’ll do our best to accommodate your requirements.

Can you provide secure containers for my documents?

Yes, we can provide durable Digital Documents archive boxes on request.

Do you offer a packing service?

Yes, our dedicated collection team can provide a fully managed service which includes removal of files from your filing cabinets, packing and inventory creation.

Can I drop my documents off instead?

Yes, If you would prefer to drop your documents at our scanning bureau then you can. This is strictly by appointment only, so give us a call first and arrange a suitable time to visit our facility.

How will my documents be secured while with you?

Our scanning bureau operates under the strictest security measures. We have 24 hour monitored CCTV along with many other security measures as required by our ISO 27001 accreditation for information security so that your documents will be in safe hands during the entire process.

What accreditations do you hold?

Digital Documents are certified to both ISO 9001:2015 and ISO 27001:2013

Please visit our accreditations page for more details.

Can you provide your privacy policy if required?

Yes. Please reach out to our Data Protection Officer, who will be more than happy to assist with any data protection queries you may have.

Are you able to handle sensitive and confidential documents?

Yes, all documents that we process are treated as confidential. If you have specific requirements as to the handling of your documents, please let us know.

Can I have my documents scanned at my premises?

Yes, we can provide an on-site scanning service if you are unable to send us your documents.

Will you remove staples, paper-clips etc.?

Yes, as part of our scanning service we will remove any staples and paper-clips etc. to ensure a smooth scanning process.

What happens to my original documents once they have been scanned?

That’s completely up to you, we can either return the documents to you, store them in our secure facility, or securely destroy them and provide a certificate of destruction.

My documents are low quality. Can you enhance them?

We make use of the latest hardware and software in scanning technology which will in many cases improve the quality of the original scans. Additional image enhancement services are available where required.

Can you capture handwritten data?

Yes, depending on the document structure, we can either use specialist data capture software or manual data entry to capture the required handwritten data.

Are you able to capture data from barcodes?

Yes, we can capture any type and format of barcodes and supply the data in any file format required.

How do you capture data from forms?

If handwritten data is in a structured format and legible, we can use ICR technology to automatically capture text.
Where a document has checkboxes, we can use OMR to process the responses.
For any machine printed documents we can use OCR technology to capture the text, but for harder to read or freestyle handwriting, or for any case where an automated system may not be feasible, we can manually capture the data.

What will be the turnaround time for my documents?

This typically depends on the scale of the scanning project. We have the capability to process millions of images per month meaning we usually have very quick turnaround for your project.

How safe is my data in transit?
Our policy is to encrypt data before returning it to you unless you ask us not to and any digital transfers provided to you will use encrypted connections.
Do you offer special pricing for charities?

We like to help where possible. If you have a registered charity number, please speak to a member of our sales team and we’ll be happy to help.

Can you provide sample scans?

Yes, before we start your project, we can supply a representative sample of your documents for your approval.

Time to Talk?

Let’s discuss your requirements and answer your questions