Efficiency

Streamline your business processes with intelligent information management solutions.

Businesses today are inundated with information—including content created internally as well as documents and files received from customers, partners and suppliers. Without an information management framework, time is wasted searching through file folders and various business systems for business-critical documents. This is often compounded by the proliferation of multiple versions of the same file, which results in errors and repeated work.

When it comes to managing vast amounts of information businesses simply cannot operate at maximum efficiency without the ability to easily search, share and protect their critical files and documents.

The ability to effectively manage and harness business-critical information at any time and from anywhere using a single, centralised system is essential not only to day-to-day operations, but also for long-term growth and business success.

Digital Documents support the information management and expedited workflow automation needs that are critical to ensuring quality and consistent levels of service as the company grows. With the ability to organise, search and manage the vast universe of business information, businesses can streamline workflows and create efficiencies across accounting, HR, legal, and customer service teams, improving the speed at which business is conducted, as well as the end customer’s experience.

Streamline Operations

1. Automated Workflows

Manually managing day-to-day processes isn't a good use of your time. Digital Documents automate operational workflows like purchase order approvals. That means you can ensure consistency while Digital Documents verifies that every step in your business process is followed.

Streamline Operations

2. Project Management

Staying on top of everything during the entire life cycle of a project is difficult. Whether you're managing warehousing, transportation or distribution projects, Digital Documents gives you quick access to the information you need to manage your team.

Streamline Operations

3. Supplier Management

Managing relationships with your suppliers requires strategic planning and the ability to monitor and track all interactions with the companies that supply goods and services to your organization. Digital Documents helps create closer, more collaborative relationships with key suppliers by managing all of your information and providing quick access to it from anywhere, even right from your ERP or CRM.

Benefits of Process Automation

Drive Efficiency

When knowledge workers no longer need to perform manual data entry, routing and archiving of documents, they can focus on work that drives innovation and profit.
Remove risk

Implement rules, logic and standards that secure and enhance control over business-critical information. Immediately flag exceptions for rapid, focused response.
Improve profits

Go beyond bottom-line efficiency: leverage your new page of performance on innovative work that contributes to top-line growth, revenue and profitability.

Automated Business Processes

Finance
Quality
HR
Legal
Customer Service

The finance department is the epicentre of a business’s operations, ensuring that accounts are properly billed and paid in a timely manner. One of the greatest benefits small businesses can experience as a result of implementing EIM is to automate accounts payable and invoice processing workflows. Automation not only eliminates manual handling of payables and receivables, but also the human errors that manual processing can cause. In addition, automation reduces the time and cost of financial operations, helping small businesses maximise existing resources and do more with less.

Auditors look for the gap between what a company does and what the procedures say they do. Unavoidably deviations occur, ranging from minimal to calamitous—and when a deviation occurs—the related CAPA must be defined, documented and communicated. The CAPA must then be tracked to verify that the impacted individuals have read and understood the new SOPs associated with the CAPA. The right ECM solution will provide updated tasks as needed for improved corrective management and ensure all affected staff members have read and understood the updated SOP. It takes the guesswork out of the process.

In human resources (HR), managing employee records and learning requirements can be made easier, faster and more secure using an information management solution. Also, information management provides organisations with a centralised platform for managing all of the processes and paperwork that support the HR function including recruitment, on boarding, training and performance management.

The process of managing contracts can be challenging, particularly when you consider how many different organisations, departments and individuals are typically involved. Today, there are a number of ways in which companies are completing the task of contract management. Some organisations use an end-to-end business system such as SAP, while others rely on Excel spreadsheets. But regardless of the approach, the process of contract management can be simplified, automated and improved using intelligent information management solutions.

Utilising enterprise information management (EIM) to automate front and back-end office processes ultimately has a positive effect on the customer experience. When employees have fast access the right customer-related information, issues can be resolved expeditiously and satisfaction improves.